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Refunds, Cancellations, Returns

Return & Refund Policy

For EU-based bona-fide consumers, we honor a 14-day return policy in accordance with EU consumer law. This stipulates that you have 14 days from the receipt of your item to request a return and refund. Please note that refunds are applicable only to

Returns FAQ

Can I return or exchange an item?. Yes, you can return your item, provided it meets our return criteria:. •    If your delivery address is in Malta, you may return the item within 90 days of receiving it, as long as it is unopened, unused, undamaged,

Do you honour manufacturer extended warranty periods?

Maltashopper will return any items under warranty to any supplier if they are bought within 2 years of the claim being made. If the item has a longer manufacturer warranty and the item was purchased from Maltashopper more than 2 years ago, we can ret

How do I know which payment method was used for my refund?

If you are awaiting a refund, it will typically be processed to the original payment method used for the purchase. To identify which card was credited, please check the account associated with the payment method you utilized for your order. It can ta

How do I request to return a damaged or unwanted item?

UNWANTED & UNOPENED ITEMS. Maltashopper offers refunds and exchanges within 90 days of purchase. Items must be returned in their original condition, with all tags and packaging intact. Please note that used, dirty, or opened items are not eligible. T