Returns FAQUpdated a month ago
Can I return or exchange an item?
Yes, you can return your item, provided it meets our return criteria:
• If your delivery address is in Malta, you may return the item within 90 days of receiving it, as long as it is unopened, unused, undamaged, and in its original packaging with all tags and labels attached.
• If your delivery address is in another EU country, you have 14 days from the date of receipt to return it, under the same conditions.
Damaged or faulty items must be reported within 48 hours of collection or delivery to be eligible for a return or replacement.
You will not be charged any additional fees beyond those initially communicated to you.
How do I return an item?
To initiate a return, please use our RETURNS & EXCHANGES CENTER. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.
Items must be returned to the correct warehouse:
📍 IKEA, Bricocenter, White Stone products → Mqabba warehouse
📍 CASA, Bliss products, Toys → Santa Venera Offices
You will not be required to pay any additional charges beyond those initially communicated to you.
Do you accept returns after the return window or for items not purchased from Maltashopper?
No, we do not accept returns in these cases.
My order has arrived, but it’s not as I expected. What can I do?
If your order arrives damaged or faulty, please use our RETURNS & EXCHANGES CENTER. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.
If you simply change your mind about a product, you may return it within 90 days if your delivery address is in Malta, or within 14 days if your delivery address is in another EU country. The item must be unopened, unused, undamaged, and in its original packaging with all labels attached.
Please note that Maltashopper reserves the right to charge a 10% restocking fee, which will be deducted from your refund to cover the cost of returning goods to the overseas supplier.
No additional fees will be applied beyond those originally communicated to you.