Shipping costs depend on the items you’ve ordered and the country where it’s being delivered. You will always see all your delivery options at checkout. We also allow customers to PICKUP their order, in which case, there is no delivery fee of course.

<h3 id="how-much-is-shipping-and-local-delivery">How much is shipping and local delivery?</h3><p id="isPasted">Shipping costs depend on the items you&#x2019;ve ordered and the country where it&#x2019;s being delivered. You will always see all your delivery options at checkout.</p><p>&#xA0;We also allow customers to PICKUP their order, in which case, there is no delivery fee of course.</p><p><br></p><h3 id="do-you-ship-overseasyes-we-ship-to-most-regions-worldwide-most-deliveries-outside-malta-use-maltapost-as-the-carrier">Do you ship overseas?&#xA0;<br><br><p>Yes, we ship to most regions worldwide. Most deliveries outside Malta use Maltapost as the carrier.</p></h3><h3 data-trigger id="how-long-will-it-take-to-get-my-order">How long will it take to get my order?</h3><div data-content><ul id="isPasted"><li>IKEA products take between 5-14 working days to arrive in our warehouse if they are unavailable in our warehouse but are in stock in Catania.</li><li>IKEA products that need to be ordered from the Piacenza logistics center may take up to 5 weeks to arrive in our warehouse.</li><li>CASA products that are not in stock locally will take between three and five weeks to arrive from Belgium.</li><li>BRICOCENTER products take around two to three weeks to arrive.</li></ul><p>&#xA0; Please get in touch if your order hasn&#x2019;t been delivered according to the expected timescales, and we will check your order status.</p><p><br></p><h3 id="which-shipping-carriers-do-you-use-for-international-deliveries">Which shipping carriers do you use for international deliveries?<br><br></h3><div data-content id="isPasted"><p>Maltashopper use Maltapost as the international carrier. We do offer international shipping to most countries worldwide, and all deliveries outside of Malta are handled by Maltapost. During the checkout process, you will be provided with a shipping quote.Just to let you know, not all items are currently stocked in Malta. If you wish to purchase specific items, you must place an order, and we will have them shipped to our warehouse through our standard service. The delivery time from most suppliers to our warehouse is typically 5-14 working days, depending on stock availability. Once the items arrive, we will carefully package them and send them out to you.&#xA0;<br><br><br></p></div><h3 data-trigger id="what-if-i-cant-make-the-delivery-date-you-sent-me">What if I can&apos;t make the delivery date you sent me?</h3><div data-content><br></div><div data-content id="isPasted"><p>In case the delivery date we provided doesn&apos;t suit your schedule, please inform us, and we will do our best to fulfill your request. You have the option to pick up the goods from our office/warehouse or have someone receive the delivery on your behalf. However, if you choose to change the delivery address, the delivery date may also need to be modified. Please send us an email with any concerns, and we will respond as soon as possible.</p><p>Additionally, we can give you a heads up an hour before we arrive by calling you.</p></div><h3 data-trigger id="can-i-move-my-delivery-appointment-to-the-following-week">Can I move my delivery appointment to the following week?</h3><div data-content><br></div><div data-content id="isPasted"><p>We are pleased to accommodate your preferred appointment week. Nonetheless, we strive to deliver your products as soon as possible because of our storage constraints and to ensure your satisfaction as a customer.</p></div><h3 data-trigger id="i-live-in-an-apartment-block-will-you-deliver-to-my-flat">I live in an apartment block. Will you deliver to my flat?</h3><div data-content><br></div><div data-content id="isPasted"><p>Our delivery service covers ground floor only. If you require delivery to a higher floor, you will need to make arrangements with a lifting company and coordinate the delivery schedule with our delivery department. Any expenses related to lifting services will be your responsibility.</p></div><h3 data-trigger id="do-you-provide-a-lifter-service">Do you provide a lifter service?</h3><div data-content><br></div><div data-content id="isPasted"><p>No, you will need to make arrangements with a lifting company and coordinate the delivery schedule with our delivery department. Any expenses related to lifting services will be your responsibility.</p></div><h3 data-trigger id="i-live-in-gozo-do-you-deliver">I live in Gozo. Do you deliver?</h3><div data-content><br></div><div data-content id="isPasted"><p>Gozo deliveries are normally scheduled once a week.&#xA0;</p></div><h3 data-trigger id="when-can-i-collect-my-goods">When can I collect my goods?</h3><div data-content><br></div><div data-content id="isPasted"><p>As soon as you receive the Order Update saying that the order has arrived you can come to our warehouse to collect your items!&#xA0;</p></div><h3 data-trigger id="i-paid-for-delivery-during-checkout-what-if-not-all-my-items-are-in-stock-during-the-first-delivery-do-you-deliver-again">I paid for delivery during checkout. What if not all my items are in stock during the first delivery? Do you deliver again?</h3><div data-content><br></div><div data-content id="isPasted"><p>We will always contact you with a new delivery date once the rest of your products arrive in our warehouse! The delivery charge covers two deliveries of one order. &#xA0;</p></div><h3 data-trigger id="i-paid-the-delivery-charge-but-id-rather-collect-the-order-when-it-arrives-is-that-possible">I paid the delivery charge but I&#x2019;d rather collect the order when it arrives, is that possible?</h3><div data-content><br></div><div data-content id="isPasted"><p>Certainly! Kindly inform us in advance if you intend to collect your goods to ensure that we have everything ready for a hassle-free collection at our office. You will also receive a store credit for the delivery fee if you decide not to have the items delivered. You can collect your order within our opening hours.</p><p><br></p><h3 id="do-you-offer-delivery-from-other-stores-in-sicily">Do you offer delivery from other stores in Sicily?</h3><p><br>We are thrilled to offer collection services from popular stores like Tecnomat, Euronics, Maisons Du Monde, H&amp;amp; M, Mediaworld and Apple Store Catania. Our fees are 25% of the total order value subject to a minimum fee of &#x20AC;100. eg: Your order value is &#x20AC;1000, our fee would be &#x20AC;250. Your order value is &#x20AC;100, our fee would be &#x20AC;100 (the minimum)This charge also covers local delivery to the ground floor from Monday - Friday during our normal hours. The procedure to make your order would be as follows: place your order with the store online. You may only order products that can be collected from the Catania store once you have placed and paid for your order send us a copy of the order confirmation. Please remember that our service fee does not cover returns to the supplier. If you need help with returns, additional charges will be added. We do not offer warranty coverage for the items, so we recommend securing insurance to protect your goods during transportation. Please email us at sales@maltashopper.com with your order details and the corresponding store to proceed with our service. We&apos;ll take care of everything else and keep you informed. For more information, please visit our website at https://maltashopper.com/pages/other-brands&#xA0;</p></div><p><br></p></div>

Shipping, Delivery & Collection FAQ

To check the status of your order, you can use the tracking link provided. This will show if your items are already in the warehouse, on the way, or in some cases, out of stock with an estimated restocking date. When your order is ready you will rece

<p>To check the status of your order, you can use the tracking link provided. This will show if your items are already in the warehouse, on the way, or in some cases, out of stock with an estimated restocking date. When your order is ready you will receive updates regarding pick-up from our warehouse locations. Please note that some items may take a few weeks to arrive following a consignment. If specific issues with stock arise at our logistics centers, which are beyond our control, we will communicate and provide updates as we receive them.</p><p>For a more detailed understanding of your order&apos;s status or if you believe your order is ready but have not received a pick-up notification, feel free to use your order&apos;s tracking link for real-time updates. If you have any further questions or require assistance with tracking your order, please refer to the email thread with our customer service team.</p><p>You can find your order tracking link in the Order section of your Customer Account:</p><p><br></p><p><a href="https://maltashopper.com/account" id="isPasted">https://maltashopper.com/account</a></p>

How can I find my tracking link?

If an item from your order is missing upon delivery, it may be due to the item being out of stock. Rest assured that as soon as it is restocked, ordered, and arrives at our location, we will promptly reach out to you to arrange for pick-up or deliver

<p>If an item from your order is missing upon delivery, it may be due to the item being out of stock. Rest assured that as soon as it is restocked, ordered, and arrives at our location, we will promptly reach out to you to arrange for pick-up or delivery. The tracking link provided to you will show the current status of each item in your order. If any product is in &apos;PENDING&apos; status, it indicates that it is in the process of being restocked and will be available to you shortly. We thank you for your patience in this matter.</p><p>Always check your tracking by clicking on your order tracking URL here:</p><p><a href="https://maltashopper.com/account" id="isPasted">https://maltashopper.com/account</a></p>

What happens if an item is missing from my delivered order?

If you receive an incomplete furniture order or an item is out of stock, please reach out to our customer service. We will inform you about the status of each item in your order. For out-of-stock items, we offer the options of selecting a replacement

<p>If you receive an incomplete furniture order or an item is out of stock, please reach out to our customer service. We will inform you about the status of each item in your order. For out-of-stock items, we offer the options of selecting a replacement or receiving a refund. For the items available, we will provide details on where and when you can collect them from our designated pick-up locations.</p>

What should I do if part of my furniture order is missing or out of stock?

You may pick up your items from our warehouse locations. Please note that certain items are allocated at specific warehouses. For example, IKEA & Bricocenter items are to be collected from our Mqabba warehouse, while CASA, BLISS & Toys can be collect

<p>You may pick up your items from our warehouse locations. Please note that certain items are allocated at specific warehouses. For example, IKEA &amp; Bricocenter items are to be collected from our Mqabba warehouse, while CASA, BLISS &amp; Toys can be collected from our Santa Venera location. If someone else will be picking up on your behalf, they will need a printed copy of your order email and a copy of their ID card. We thank you for your business with us.</p>

How can I pick up my online order?

Updating your delivery address is easy. Please follow these steps:. Please note that you have 7 days from the day the order was created to make changes to your delivery address.

<p id="isPasted">Updating your delivery address is easy. Please follow these steps:</p><ol><li><strong>Log in</strong> to your Maltashopper account.</li><li>Navigate to <strong>Account Details</strong>.</li><li>Click on <strong>Orders</strong>.</li><li>Find the order for which you want to change the address and click <strong>Order Details</strong>.</li><li>Select <strong>Edit Address</strong>.</li><li>Input your full new address.</li><li>Click <strong>Update the Address</strong> to save your changes.</li></ol><p>Please note that you have 7 days from the day the order was created to make changes to your delivery address.</p>

How To Update Your Delivery Address

Our opening hours are as follows:. •    MALTASHOPPER HQ OFFICES. 162 Cannon Road, Santa Venera, SVR 9034. Monday - Friday: 8 am till 4:30 pm. Saturday, Sunday & Public Holidays: Closed. •    MALTASHOPPER WAREHOUSE - Mqabba. Tuesday, Wednesday and Thu

<p>Our opening hours are as follows:</p><p id="isPasted">&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;<strong>MALTASHOPPER HQ OFFICES</strong></p><p>162 Cannon Road, Santa Venera, SVR 9034</p><p>Monday - Friday: 8 am till 4:30 pm</p><p>Saturday, Sunday &amp; Public Holidays: Closed</p><p>&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;<strong>MALTASHOPPER WAREHOUSE - Mqabba</strong></p><p>Tuesday, Wednesday and Thursday: 10 am till 12:30 pm and 1 pm till 4:30 pm</p><p>Friday: 10 am till 12:30 pm and 1 pm till 6:30 pm</p><p>All other days &amp; Public Holidays: Closed</p><p>&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;<strong>CASA SHOP</strong></p><p>162 Cannon Road, Santa Venera, SVR 9034</p><p>Monday - Friday: 10 am to 6 pm</p><p>Saturday: 10 am to 2 pm</p><p>Sunday &amp; Public Holidays: Closed</p>

Opening Hours

The closest bus stop to our Mqabba warehouse is the ANDAR bus stop. You will find us within walking distance from the bus stop, which can be located via Google Maps.

<p>The closest bus stop to our Mqabba warehouse is the ANDAR bus stop. You will find us within walking distance from the bus stop, which can be located via Google Maps.</p>

Where is the nearest bus stop to your warehouse?

If your order is scheduled for pickup and you wish to change it to delivery, please let us know. We will provide a payment link for the delivery fee, and upon payment completion, we will proceed to schedule your delivery.

<p>If your order is scheduled for pickup and you wish to change it to delivery, please let us know. We will provide a payment link for the delivery fee, and upon payment completion, we will proceed to schedule your delivery.</p>

What should I do if my order is scheduled for pickup, but I prefer delivery?

Yes, we offer delivery worldwide! To receive a delivery quote, please add the products to your cart and provide your full delivery address, including the postcode, during checkout. Please note that delivery is possible if the items in your cart do no

<p id="isPasted">Yes, we offer delivery worldwide! To receive a delivery quote, please add the products to your cart and provide your full delivery address, including the postcode, during checkout.</p><p><br></p><p>Please note that delivery is possible if the items in your cart do not exceed the maximum size or weight limits permitted by our maltapost. This limitation does not apply if your delivery address is within the Maltese Islands.</p><p><br></p><p>If any items in your order are currently unavailable in Malta, our team will first need to procure your items from Sicily and that will take some extra time.</p><p><br></p><p>Thank you for understanding!</p>

Delivery & Collection