Payments & Accounts FAQUpdated 18 days ago
What are the payment options available to me?
- Pay online - we accept the following credit cards: MasterCard, Visa, Maestro, JCB, American Express, Diners Club and Discover. We also accept payment by Apple Pay or Google Pay.
- Send a cheque payable to Maltashopper Limited to the following address: Maltashopper Limited, 162, Cannon Road Santa Venera, SVR 5534. Please note that the value of a cheque must be of over €20 otherwise it can not be accepted.
- Transfer payment to our:
- Pay in person at Maltashopper, 162, Cannon Road, St.Venera, SVR 5534, Malta.
- Pay by any balance of store credit or Maltashopper Gift Cards that you might have
Please add your order number to the transfer details or with the cheque sent by post so that we can match the payment to your order immediately and thus add your order to our open consignment at the time of receipt of payment.
REMEMBER: Paying with your VISA/Mastercard guarantees an immediate addition of your order to our open consignment.
If you are paying by CHEQUE/BANK TRANSFER, the order will only be added to our open consignment at the time once the funds are in our hand.
(ie: The cheque is received / bank transfer shows up on our statement)
Your order will only become active once full payment of the order has been received.
Where is my refund?
We aim to process refunds within 5 days of an item being returned to us or an order/item being cancelled. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
How do I download my invoice?
You can now print all your invoices directly from your account area. Log in using the link at the top of our website.Once you're in your account, on the left, select ORDERS which will list all your orders. On the right of each order, you will find a link to download the invoice for that particular order.Let us know if you require any further assistance.