Ordering ProcessUpdated 9 months ago
Ordering process
- How do I place an order?
To get started, choose the REGISTER option located at the top right of our website and set up an account. Explore our entire product selection and add the desired items to your shopping cart. When you're ready to complete your purchase, indicate whether you'd like to PICKUP your items or have them DELIVERED, and provide your information on the following page. If the products you want are in stock, you can expect a brief to no waiting period.
- Can I make changes to my order after I've paid?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
- What if products are out of stock?
It's possible that certain items may be unavailable. Please note that IKEA, BRICOCENTER etc are highly popular in Sicily, with hundreds of visitors daily, so the availability of items on their websites, though as near as possible to accurate ,may vary. As a third-party provider, we cannot access this information until the goods arrive at our warehouse.
We will send you an Order Update email after each shipment is received. Please rest assured that we collect goods twice a week and make every effort to deliver them to you as quickly as possible.
If an item is out of stock in, it will be back-ordered until you decide to cancel it or until it is no longer sold by the supplier. In either case, the full amount for these items will be credited to your account.
- Is the price on your website the total price I have to pay?
Yes. The price listed on our website is the final price you'll pay for each item. The only extra charge that would be added at checkout would be the local delivery charge if you opted for us to deliver the goods to your home or office.
- Do you offer assembly of the furniture that I buy from you?
We no longer offer assembly services. Assembly requires skilled personnel, and currently, it is challenging to find such individuals who would allow us to provide this service at a competitive price.
However, we can recommend Gino, who has consistently done excellent work for our customers. You can contact him at +356 99144434.
Please note that any price for his services would be entirely dependent on what you negotiate directly with him, as we are not involved in this process.
- Do you offer volume discounts? What is Maltashopper FAMILY?
While we genuinely wish we could offer a further reduction, I'm afraid we can't extend beyond the Maltashopper Family price point, which already represents our lowest possible rate.
You get the following benefits when you join the Maltashopper Family:
• 1O% discount for all products on the Maltashopper website.
• 1O% discount on all Maltashopper services like assembly & design etc.
• 1O% discount on all you buy at CASASHOP.
• 1O% discount on our new service FETCH!
• A preferential rate for ALL YOUR local deliveries.
• Special family-only discounts and offers over and above your 1O% discount
This subscription is valid for 1 year and is not applicable to the purchase of gift cards. Maltashopper has the right to edit the benefits given to you throughout the year to continuously bring you the best deals & benefits! Maltashopper Family is non-refundable.
More information: Maltashopper Family
- Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit account.maltashopper.com and follow the instructions on-screen.
- Where is my order confirmation?
- Why has my order been cancelled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
- How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via [email protected], we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The 14-day cooling off period does not apply to all purchases. Some of the exemptions are:
- plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
- goods and drinks delivered to you by regular delivery – for example delivery by a milkman
- goods made to order or clearly personalised – such as a tailor-made suit
- sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt
- online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
- goods bought from a private individual rather than a company/trader
- urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service
Please note that this list is not exhaustive.
The cooling off period expires 14 days after the day you received your goods. For service contracts, the cooling off period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
These rights apply to bona-fide consumers ONLY.
HOW TO CANCEL A PURCHASE
You must tell via email Maltashopper that you want to cancel your purchase. It is not enough just to send the goods back.
You must return the goods back within 14 days of them being delivered to you.
Maltashopper reserves the right to charge you a 50% restocking fee that will be deducted from your refund that covers our costs of returning your goods to the overseas supplier.
You don't have to pay any other charges that you were not informed of.
If you order any items that were "made to measure" or designed and ordered specifically for you (such as kitchens, wardrobes etc), then these CAN NOT BE CANCELED.
- Can I change my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
- How can I track my order?
We’ll provide a tracking link soon after your order is paid. It is kept updated at every stage of your order, from the moment you place it, through to despatch and delivery.
- How long do items take to arrive?
Various factors influence the arrival time of goods at our warehouse for collection or delivery.First, please look at the product page for availability, as the screenshot shows. It will indicate whether the item is available in Malta.
IKEA:- Are the items in stock in Malta? If yes, you can collect them immediately upon payment.- If the items are in stock at IKEA in Catania, the delivery time typically ranges from 5 to 14 working days. However, if they need to be brought from the logistics centre, the delivery may take up to 5 weeks. The processing time depends on the workload of our buyers. Orders are fulfilled in the sequence they are received, so if there is a high volume of orders, there may be a wait for yours.- The space available on our truck for that week also impacts delivery times. If our trucks fill up quickly, it may result in slight delays.
CASA:All CASA items that are not in stock in Malta would normally take 2 to 4 weeks to arrive
BRICOCENTER:- Are the items in stock in Malta? If yes, you can collect them immediately upon payment.- If we don't have stock of the BRICOCENTER items in Malta, we can order them from Catania, and the goods generally arrive within 14 days. However, if the items are unavailable in Catania, the delivery time might extend to 5 weeks.
BLISS & TOYSItems that are not in stock in Malta would normally take 2 to 4 weeks to arrive
- Do IKEA appliances have warranty?
All IKEA furniture warranties are "back to base" meaning that the item is returned to IKEA. Within 2 years of your purchase from us, we offer this return service for free. After 2 years, there is a charge that depends on the item. The charge is €50 per item. The fee covers transport from our warehouse to IKEA and back to our warehouse. You would need to bring the sofa to our warehouse or we can collect it for an additional fee.For IKEA appliances, it's important to note that all IKEA appliances come with an IKEA warranty. Since IKEA does not have technicians locally, in case of any issue under warranty, you would need to get the appliance repaired locally and prepare a technical report. This report is then submitted to IKEA, and they will refund your expenses if the issue is ruled to be covered by their warranty.If you are installing an IKEA kitchen, we advise you to buy an IKEA dishwasher as other local brands might give problems fitting them in.Please feel free to contact me if you need any more help.
- I created a project on IKEA's website, how do I import the quote to your website?
When you create a project on the IKEA website, you cannot import that project into our e-commerce site as an order.What you would need to do on the IKEA site is to finalise the project by clicking on "Finalizza".This will then give you the complete list of the individual products that are needed to put the whole project together.You would make a list of these products and the quantities, and create an order on our site using the same code numbers (without the dots in between, so for example 802.468.65 becomes 80246865).Once you have done that you can see the whole cost of the items. If you go to the final checkout stage, you can also see what assembly would cost.Let us know if you need further assistance getting this done.