FetchUpdated 10 months ago

How long will my parcel take to get to Malta?

The average time for a parcel to arrive from our Sicily hub to our Malta warehouse is 10 days.

Will you deliver my parcel or must I collect it?

When the item arrives in Malta you will be informed and given the option to collect your parcel from our warehouse (at no additional charge) or you may choose to add delivery of the item to your local address for the additional price of €10 for 1 delivery attempt.

How do I pay you for the service?

Upon receipt of the items in Malta, FETCH will measure and weigh your item and issue a digital payment request according to the results. Upon payment, you will be free to come and collect your parcel. Should the payment request remain pending or the parcel be refused or not collected within 3 weeks of arrival, Maltashopper reserves the right dispose of the received parcel at their discretion without compensation.

What happens if my stuff arrives broken?

You are expected to make sure that your parcel is covered by adequate insurance. We are not responsible for the condition that your parcel arrives.

What happens if my parcel does not arrive?

If the parcel does not arrive at our hub then you will need to claim with your supplier directly. Maltashopper is not responsible for and will not entertain any complaints about non receipt of goods.

What happens if I decide that I no longer want the item after it arrives?

Any unclaimed parcels will be disposed of 3 weeks after we have notified you of their arrival. If you wish to return a parcel, you should claim it from us and then proceed to make your own arrangements to send the item back to your supplier.

Is there a size & weight limit?

The maximum allowed weight for any parcel is of 50kg The maximum allowed volume of any parcel is 100 cm x 100 cm x 100 cm.

Can I send parcels from Malta?

We do not offer a service for sending parcels from Malta.

Are there any goods that I cannot bring using Fetch?

There are prohibited items which we cannot ship with FETCH. When sending items such as Seeds, Lithium batteries and aerosols, you are required to advise FETCH before purchasing. It is your responsibility to ensure that the ordered items may be legally and safely imported into Malta.

PROHIBITED ITEMS:

There are some items which we cannot ship because they are either prohibited or dangerous and may cause damage to equipment, other packages or personnel. It is your responsibility to ensure that the items you ordered can be legally and safely shipped to Malta. It is advisable to seek guidance before presenting goods of a particular nature for delivery. Valuable items, hazardous items and liquid materials cannot be accepted. Live plants or seeds, live animals or insects, animal carcasses, animal by-products (ABPs) including skins, leather and furs, weapons or part of (including replicas, toys and accessories), firearms and ammunition, bullion, biohazard, asbestos, hazardous or combustible materials including hazardous waste (as defined in IATA Regulations), waste/garbage for disposal, human remains, including ashes, narcotics (illegal), alcohol, tobacco, vapes/e-cigarettes or part of, vape additives, perfume, antiques (breakable and/or fragile), jewellery, precious metals or stones and cash/currency is prohibited. Shipments that would cause damage to equipment, other packages or personnel are also prohibited. 

Can I get many parcels in one go?

Each received parcel is billed separately. This means that if your seller sends you 3 separate boxes they are considered to be 3 separate shipments and you will be billed for each box. When buying more than one item from the same seller, we recommend you ask the seller to send your items together as one package keeping in mind our maximum limits.

Can I cancel my order once the seller ships my item to the hub?

Unfortunately, this would not be possible. Once we receive the item, the Fetch fee must be paid or the item will be considered unclaimed.

What must I do if I have an issue outside the Customer Care opening hours?

Please send an email to [email protected] or a private message on our Fetch Facebook page. We will do our best to solve your issue as soon as possible.

How can I pay 10% less for Fetch?

To get 10% off your Fetch service all you have to do is Subscribe to Maltashopper Family and let us know. We will see that 10% will be reduced from your bill because you're family.